People before profit

We put people before profit. That’s why we spend a lot of time to prepare our maids to meet the high expectations of Singapore employers. We provide our maids with the right skill sets and the right mindset. Well-adjusted maids make for a more harmonious relationship with their employers.

We also devote a lot of time and resources looking for the right employers for our maids. They have left the comfort of home to support their families. We seek employers who will give them a place to call home away from home. That’s the least we can do for them.

HAPPY HOMES

A good maid will lift up your quality of life. She can free you from mundane household chores so that you can enjoy more time with family and friends. A happy maid will add tremendous joy to your household. A happy maid makes for a happy home.

UPLIFT LIVES

When you hire a maid, you are making a difference in her life. You enable her to upgrade herself, send her children to school and provide food for her family. You also give her a chance to escape the poverty cycle. You give her a future and a hope for a better tomorrow.

PREMIUM SERVICE

We do not compete on price. We compete on service. We provide employers with a premium service so that you can have peace of mind at all times. Our responsibility to you and the maid does not end when your journey with her begins. We walk with you all the way.

OUR PREMIUM SERVICE

YOUR PEACE OF MIND

If your new maid refuses to work, is unable to work due to a pre-existing medical condition or runs away within the first 14 days after deployment, we will give you a 100% FULL REFUND of the AGENCY SERVICE FEE paid by you. Let’s call this our premium service for employers’ peace of mind.

If your new maid refuses to work, is unable to work due to a pre-existing medical condition or runs away within the first 12 months after deployment (and after expiry of warranty period), we will give you a FREE REPLACEMENT (no AGENCY SERVICE FEE but third party costs apply). Let’s call this our extended warranty for employers’ peace of mind.

If you allow your maid to go home on compassionate grounds within the first 12 months after deployment (and after expiry of warranty period), we will give you a FREE REPLACEMENT (no AGENCY SERVICE FEE but third party costs apply). This goes beyond our contractual obligation because you have been kind to our ladies. This is our way of saying “Thank you.”

Meet the Team serving you at Ascend Employment Services

Wai Yee, founder of Ascend Employment Services, has been helping maids for almost 10 years now. She has been instrumental in befriending maids and providing them with much needed advice on health, financial and work-life matters, and counselling for their personal or family problems. Beyond their social welfare, she has ensured that the maids do not get exploited by unscrupulous recruitment agents in their home country, and that they are matched with good employers in Singapore. Her business philosophy is, “People before profit”. Thus she has always reminded her staff, “We are in this business to find good employers for our maids.”

Jeyner Gil, co-founder, is a Filipino and has been working here in Singapore for 16 years. He has volunteered at Sacred Heart Church since 2011. While serving in Church, he met many maids who shared with him their work challenges. They had no choice but to tough it out because their family members are depending on them. Jeyner felt he had to do something to help them. He co-founded Ascend Employment Services with the goal of uplifting maids’ lives. He believes that by helping one maid, he is helping at least at least 5 other family members in their home country. Ascend therefore is more than a business. It is a channel of blessing to the maids who have made huge sacrifices to come and work in Singapore.

Germaine came to Singapore in 2007 to work as a admin officer. As a foreigner, she understands the challenges in adjusting to a new environment and Singapore’s different cultures. She has adjusted well in Singapore because she has a community to lean on. She understands that building relationships is very important when working away from home. Therefore she jumped at this opportunity to serve the maids at Ascend Employment Services and create a community for them. As a Customer Service Manager, she sees herself providing good service to employers as well as the maids. She said, “When maids are happy, employers are happy too. They can live harmoniously as a family.”

This is how our clients describe us...

Responsive High standards Ethical Professional Good service Clear explanation Smooth process Transparency Caring Good matching Highly recommended

Satisfied first-time employer

We are first-time employers of a maid and Ascend Employment Services made the whole process very simple and easy. From the start, the representative was very responsive to all my questions and even sent me profiles to view in a couple of days. In comparison, other agencies took about a week to send me profiles. The whole interview process and the paperwork that followed were so simple and hassle free. I am also very happy with the maid I hired. She is diligent, responsible, honest and efficient. I have no complaints at all. I’d definitely recommend Ascend to anyone looking for a maid.

Michelle Han

High quality and ethical

In late 2021, I had an urgent need to find a maid to care for my elderly mother who had a bad fall. I knew of the high quality and ethical standards that Ascend Employment Services was founded upon from friends and I was not disappointed! I was able to onboard a transfer maid from Myanmar within 6 weeks. My maid is a fast learner, gentle and had strong work ethics. The whole process was smooth and Ascend was very responsive. Ascend also kept in touch with my maid and myself and was available for other social and services support and advice. My maid has been a real blessing to my mother and integrated well into our family. A big thank you to the Ascend team!

Hui Hsing

Professional and good follow-up service

We were searching for a maid for almost 6 months. Thankfully Germaine matched with to the appropriate candidate that fits the profile of the person we were looking for. Germaine is patient and meticulous in explaining the contract. We were happy with her professionalism and follow-up service. We will definitely recommend this agency to anyone who is looking for a maid.

Judy Quah

Clarity at every step

Germaine was very responsive and helped our family a lot when we were looking for a maid. As there were many COVID regulations then, there was a lot of potential for miscommunication and misunderstanding. However, Germaine explained everything to us clearly and guided us through the entire hiring process step by step. Everything turned out to be a breeze for my family and I was able to get a wonderful maid. Million thanks to Germaine and Ascend.

Ivan Huang

Hiring process made simple

As a first time employer of a domestic worker, I was at a loss as to what to do, what the procedures were and the documents I needed to submit etc. Ascend has made the process simple and easy to understand for me and the whole application process was so hassle free. Ms Germaine was very patient in guiding me step by step. She was also very responsive and prompt in attending to my queries and went the extra mile to help facilitate the whole process. On the whole I am very satisfied with the service Ascend provides. I am also very happy with the helper she recommended. Thank you Ascend! I will surely recommend Ascend to anyone who is looking for a domestic helper.

Geraldine Wan

MOM's customer ratings for employment agencies

 5/5

Meet our ladies

Creating a community for mutual support and encouragement

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